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Questions about your order, shipping, or our 90-day money-back guarantee? Send us a message and a real person on our team will get back to you.
Email us anytime support@invisibleheat.coWe usually reply within 24 hours (Mon-Fri)Send us a message
Quick Answers
Where is my order?
Orders ship from our U.S. warehouse, usually within 1 business day, and arrive in 2–5 business days. You'll get an email with your tracking number as soon as your order ships.
How does the 90-day money-back guarantee work?
Try it for a full 90 days. If you're not happy for any reason, email us and we'll refund every penny. You don't even need to send the tubes back.
Can I change or cancel my order?
Email us as soon as possible with your order number. We'll do our best to update or cancel it before it ships.
How do I use the cream?
Apply to the palms and backs of your hands and rub it in. You'll feel the warmth within about 60 seconds, and it lasts 3–4 hours. Wash your hands after applying and avoid touching your eyes.