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Invisible Heat

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Privacy Policy

Last Updated: October 8, 2026

At Invisible Heat ("Invisible Heat," "we," "us," or "our"), we value and respect the privacy of our customers and visitors. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website or buy from us, and describes your choices and rights.

Invisible Heat is a brand operated by Kinipop LLC. This Privacy Policy applies to Invisible Heat and to Kinipop LLC's subsidiaries, divisions, affiliates, and brands that link to it. It also applies to information we receive from business partners and other third parties. Please read it carefully, and if you have any questions, contact us using the details at the bottom of this page.

We may update this Privacy Policy at any time and for any reason. Any changes will be posted on our website, www.invisibleheat.co (the "Site"), and we will let you know by updating the "Last Updated" date above. If a change materially affects your privacy rights, we will give you additional notice.

Collecting Your Information

We may collect information about you in several ways: when you provide it directly to us, when you visit our Site, or when we receive it from other sources, such as our trusted third-party providers. The categories of information we collect, including in the last 12 months, are:

Information You Provide to Us. This is information you choose to give us when you place an order, create an account, contact us, leave a review, or otherwise use the Site. It includes: (1) commercial information, such as date of purchase, items purchased, and purchase amount; (2) customer service information, such as support conversations, feedback, reviews, and survey responses; and (3) contact information, such as your name, email address, phone number, and shipping or billing address.

Information We Collect About You. Our servers automatically collect information when you contact us or visit, use, or browse the Site. We may also receive information about you from our third-party providers. This includes: (1) device information, such as your IP address, operating system, browser version, language preferences, referring URLs, country, and approximate location; (2) analytics data and inferences about your purchases and Site usage; (3) contact information, such as your name, email address, phone number, and mailing address; and (4) browsing information, such as the pages you visit, the dates and times of your visits, how you use the Site, and other technical information. If you access the Site from a mobile device, we also collect information about the type of device you use.

Sensitive Information. We do not ask for or intentionally collect "sensitive personal information" or "sensitive data" as those terms are defined under applicable law. If you choose to share health-related details with us, for example by mentioning a condition in a review or a support message, we use that information only to respond to you and provide our services, and we do not use it for advertising.

We may also create deidentified data and inferences from the categories of information described in this Policy. This data does not identify you, and we will not reidentify, or attempt to reidentify, any deidentified information.

Using Your Information

We use information for business and commercial purposes in accordance with this Privacy Policy, including to:

  • Operate and Improve Our Business. Provide our products and services to you, run our business efficiently, and improve our products, Site, and services.
  • Process Orders and Provide Customer Service. Complete purchases, ship your orders, process refunds under our money-back guarantee, operate and personalize the Site, send order confirmations and administrative messages, and respond to your questions.
  • Analytics. Monitor and analyze usage and trends to compile statistical information, which we may use internally or share with third parties.
  • Marketing and Advertising. Market our products to you and send you information we think may interest you, such as promotions, product news, and hand-care tips.
  • Security and Fraud Prevention. Protect the Site, our customers, and our business against fraud and other harmful activity.
  • Comply With the Law. Meet legal and compliance obligations, investigate or remedy actual or potential violations of our policies, and protect the rights, property, and safety of Invisible Heat, Kinipop LLC, or others.

Sharing Your Information

We may share the categories of information described above with third parties that perform services for us or on our behalf. The categories of third parties we share information with, including in the past 12 months, are: (1) service providers and suppliers, such as e-commerce, shipping, and fulfillment providers; (2) marketing partners and advertising networks; (3) data analytics providers; (4) payment processors; (5) our affiliates and subsidiaries; (6) social networks; and (7) other parties in connection with business transfers and for legal, safety, fraud prevention, and enforcement reasons.

We share your information with these third parties for the following purposes:

  • Operate and Improve Our Business. With service providers that help us run our store, fulfill and ship orders, and improve our products and services.
  • Analytics. We may allow third-party providers to use tracking technology on the Site, which lets them collect information about how you use the Site over time. This information may be used to analyze data, measure the popularity of content, and better understand online activity.
  • Process Payments and Provide Customer Service. With providers that process payments for us, help operate the Site, and handle customer service. Payment card information is processed by our third-party payment processors and is not stored by us.
  • Marketing and Advertising. With providers that support online advertising, data co-operatives, mobile advertising, data analytics, social media engagement, advertising networks, or other activity that may be considered cross-context behavioral advertising or direct marketing. We do not control these third parties or how they use information.
  • Security and Fraud Prevention. With third parties that provide security and fraud protection services. We do not control these third parties or how they use information.
  • Required by Law. As permitted or required by applicable law, in response to a subpoena or other legal process, or as we consider necessary to investigate or remedy actual or potential violations of our policies, or to protect the rights, property, and safety of Invisible Heat, Kinipop LLC, or others.
  • Transfer of Assets. If we reorganize or transfer some or all of the Site or our assets to another organization (for example, in a merger, dissolution, or liquidation), your information may be shared with the transferee. We will ask the transferee to honor the commitments we made in this Privacy Policy.

In the past 12 months, we have shared the following categories of information with third parties for marketing and advertising purposes: (1) persistent identifiers, such as unique device identifiers, email addresses, account information, IP addresses, browser and operating system information, or any information you provided through the Site; and (2) user activity data, such as data generated through your activities on the Site. In some jurisdictions, sharing information with third parties for marketing and advertising purposes may be considered a "sale," "sharing" for cross-context behavioral advertising, or targeted advertising. However, we do not sell your information in the traditional sense of the word.

Cookies, Web Beacons, and Tracking Technologies

The Site uses cookies, web beacons, and similar tracking technologies to collect, use, and share information as described in this Privacy Policy. These technologies help us store your preferences and settings, keep items in your cart, gather information such as browser type and operating system, provide interest-based advertising, fight fraud, analyze how the Site performs, and serve other legitimate purposes.

The cookies used on the Site may include: (1) required cookies that perform essential website functions, such as storing your preferences and your cart; (2) social media cookies that show you ads and content based on your social media profiles and activity on other websites; (3) analytics cookies that help us understand how you use the Site so we can improve it; and (4) advertising cookies that show you ads relevant to you. If you have previously provided information to us, a unique identifier in a cookie may link the information collected through the cookie with your information. We may share aggregated cookie and tracking information that does not directly identify you with third parties.

Some content on the Site may be provided by third parties that use cookies and other tracking technologies to collect information about you, which allows them to show you targeted advertising. We do not control these third parties' tracking technologies or how they are used. We may also use third-party software to serve ads, run email marketing campaigns, and manage other marketing initiatives, and this software may use cookies, web beacons, or similar technology.

Most web browsers accept cookies by default. You can usually set your browser to disable or reject cookies, but doing so may affect how parts of the Site work. We may still use information collected from cookies before you disabled them, but we will not collect further information through the disabled cookies.

Policy for Children

The Site is not intended for children, and we do not knowingly collect information from or market to anyone under 18. By using the Site, you confirm that you are at least 18 years old. We encourage parents and legal guardians to monitor their children's internet use. If you believe a child has given us personal information through the Site, please contact us and we will make reasonable efforts to find and delete it.

Email and SMS Messaging

By signing up for any of our promotional lists, you give Invisible Heat and its agents and vendors your express permission to contact you with marketing by email, text message (SMS), telephone, or cellphone. This may include the use of automated, predictive, programmable, or similar automatic dialers or dialing software, or any other means of communication we use to send promotional offers. Your consent is not a condition of purchase. Message and data rates may apply, and you are responsible for any charges from your mobile service provider.

To stop receiving promotional emails, click the unsubscribe link at the bottom of any email from us. To stop receiving promotional text messages, reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any text message from us. We may share your data, including your SMS opt-in or consent status, with third parties that help us deliver our messaging services, such as platform providers, phone carriers, and other vendors who assist with sending text messages.

Do Not Track Signals

Do Not Track ("DNT") is a privacy preference you can set in your browser to ask websites not to track your browsing activity across different sites. There is currently no universal standard for recognizing and responding to DNT signals, so we cannot promise to respond to all of them. We do recognize and respond to them when applicable privacy laws require it.

Visitors From Outside the United States

We control and operate the Site and our services from the United States of America (the "U.S."). Information collected through the Site may be stored and processed in the U.S. or in any other country where we or our vendors maintain facilities. The English-language version of this Privacy Policy is the controlling version, regardless of any translation.

Links to Other Websites

The Site may contain links to third-party websites. We have no control over these websites, and any information they collect is not covered by this Privacy Policy. We are not responsible for the content or the privacy and security practices of any third-party websites. We encourage you to read the privacy policies of other websites before giving them your personal information.

Your Privacy Rights

Depending on the privacy laws where you live, you may have some or all of the following rights:

  • The Right to Know. Request that we disclose the information we have collected about you, the purposes for which it was used, whether and with whom it was shared, and the sources it came from.
  • The Right to Delete. Request that we delete the information we hold about you, subject to certain exceptions.
  • The Right to Correct. Request that we correct inaccurate information we hold about you.
  • The Right to Opt Out of the Sale or Sharing of Your Information. Opt out of us selling or sharing your information.
  • The Right to Opt Out of Targeted Advertising. Ask us to opt you out of targeted advertising.
  • The Right to Data Portability. Request a copy of the information we hold about you.
  • The Right to Non-Discrimination. Exercising your rights will not lead to any discrimination by us. We will treat you the same as any other customer.
  • The Right to Appeal. If we are unable to fulfill a request to exercise your rights, you may appeal our decision by emailing support@invisibleheat.co with the subject line "Data Access Request Appeal." If you are still not satisfied after the appeal process, you may contact your state's Attorney General to file a complaint.

How to Exercise Your Privacy Rights

To exercise any of the rights described in this Privacy Policy, please email us at support@invisibleheat.co. We may ask for additional information to verify your identity and your state or country of residence before processing your request. The verification steps may vary depending on the sensitivity of the information involved. If we are unable to verify your identity, we may deny requests to know or delete information.

You may designate an authorized agent to submit requests on your behalf. If you do, we will require written proof of the agent's authority and may need to verify your identity directly with you.

Retention Period

We keep the information we collect only for as long as necessary to fulfill the purposes for which it was collected, in accordance with applicable laws. How long we keep information depends on: (1) the nature of our relationship with you, and (2) any legal obligations we must meet.

Contact Us

If you have any questions or comments about this Privacy Policy, please email us at support@invisibleheat.co. You can also contact us by mail:

Invisible Heat (Kinipop LLC)
444 Alaska Avenue, Suite #BNK444
Torrance, CA 90503
Email: support@invisibleheat.co