Shipping policy

Last Updated: October 8, 2026

 

 

We offer fast shipping from our US warehouse. Most orders arrive in just 2–5 business days.

Every order ships directly from our warehouse in the United States using trusted carriers like FedEx, UPS, and USPS, so your cream gets to you quickly. This Shipping Policy explains how shipping and delivery work. By placing an order with us, you agree to the terms below.

Processing Times

We process and ship orders quickly. Most orders leave our U.S. warehouse within 1 business day. Orders placed on weekends or U.S. holidays are processed on the next business day.

As soon as your order ships, you'll receive a confirmation email with your tracking number so you can follow your package all the way to your door.

Delivery Times

Once shipped, most orders arrive within 2–5 business days.

Delivery times are estimates and may occasionally vary due to your location, carrier delays, severe weather, or other factors outside our control.

Shipping Destinations

We currently ship to addresses within the United States. We do not currently ship to U.S. territories or APO/FPO addresses. If you have any questions about whether we can ship to your address, please contact us.

Shipping Carriers

We ship with reputable carriers, including FedEx, UPS, and USPS. The carrier used for your order depends on your location and order size.

Shipping Costs

Shipping costs, along with any free shipping offers, are shown on the product page and at checkout before you complete your purchase.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date at support@invisibleheat.co. We'll work with the carrier to resolve the issue and make sure you receive your order.

Incorrect Addresses

Please double-check that your shipping address is correct and complete when you place your order. If a package is returned to us because of an incorrect or incomplete address, you may be responsible for the cost of reshipping. If you notice a mistake in your address, contact us as soon as possible and we'll do our best to update it before your order ships.

Changes to This Shipping Policy

We may update or change this Shipping Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date.

Contact Us

If you have any questions about your order or this Shipping Policy, we're happy to help.

Invisible Heat (Kinipop LLC)
444 Alaska Avenue, Suite #BNK444
Torrance, CA 90503
Email: support@invisibleheat.co